Livewell - NDIS booking review page
livewell is an NDIS platform that connects disability service provider, support workers and people with disability to deliver a full cycle care service. Livewell allows customers (people with disability or their guardian) to book for caregivers through the platform.
The purpose is to help the service manager review bookings from their team members and make a decision whether to approve or waive the booking for payment.
My goal is to uplift the interface to ensure an error-free booking review.
The approach:
1. Information architecture - prioritise content based on users’ need
I reorganised what information to come first and group them in a box of content. The priority of information is based on the needs of the users (the service manager). Hence, I split the information into 5 groups: booking number, team member details, customer details, booking details and payment details.
My approach to the wireframe is to split all 5 groups of information into columns.
On desktop version, I split them into 4:6 format so you can view all details of the booking without scrolling.
On the tablet version (image below), I collapsed all the columns to one column. The order is based on the priority of information decided in the previous steps. I added on module to expand/collapse a certain group of info in order to maintain the main CTA visibility without scrolling.
2. Maintain cohesive layout on different device sizes
Warning and alert modules that have not been counted for in the rough wireframe
The approach to in-line editable items
High priority information is highlighted differently
3. Rearrange information architecture on mobile - prioritise alerts and payment details
For mobile, I reorganise the priority of information based on screen size, I have many critical decisions to
Warning and alert modules to be highlighted at the top of the booking review. This would allow users quicker review while being able to access information that needed to be edited.
Payment details to be prioritised
Approve and waive booking buttons to be highlighted on top of the screen for quicker access.
Labels and info (ex. recurring booking) to be shortened
